Welcome to EZOON

We welcome you to EZOON, the platform specialized in all things related to cars and their accessories.

We strive to bring together the best suppliers, stores, and brands in one place, providing a reliable and easy shopping experience for customers, while building long-term partnerships that achieve growth and success for all parties.

Why sell through EZOON?

Direct access to customers interested in cars and their products.
Increased sales and access to a wider segment of customers.
Display products within a specialized platform in the automotive sector.
Manage products and orders through a dedicated seller control panel.
Provide multiple payment options for customers.
Continuous marketing and promotion of the platform and its products.
Receive profits via bank transfer.
Benefit from continuous development and technical and operational support for the platform.

Joining Requirements

To join EZOON, the seller must provide the following:

Correct and updated contact information.
A valid bank account to receive dues.
Original products that match the description.
Accurate information about the store and products.
Adherence to EZOON policies and quality service standards.
Provide a commercial register or required documents when requested by EZOON management.

EZOON management has the right to review registration requests and approve or reject them according to platform requirements.

Adding Products

To ensure products are displayed professionally and to provide a clear experience for customers, please adhere to the following:

Use clear and high-quality images.
Display real product images as much as possible.
Write a clear and accurate product name.
Add a complete description clarifying specifications, features, and usage.
Specify compatible products or cars when needed.
Choose the appropriate category for the product.
Add the correct price and available stock.
Update prices and quantities continuously.
Clarify any available warranty on the product.
Clearly state the correct size, color, or available options.

Prohibited additions:

Counterfeit or non-original products.
Products that violate regulations and laws.
Products containing misleading information or images.
Products that are not actually available.
Products that do not match the description or displayed images.

EZOON management reserves the right to modify, hide, or reject any product that does not comply with platform standards.

Pricing Policy

EZOON is committed to offering reasonable prices to customers and increasing sales opportunities for all merchants and suppliers on the platform.

Therefore, the following must be adhered to:

Prices must be very competitive and appropriate for market prices.
EZOON includes more than one supplier and merchant, and similar or alternative products may be displayed on the platform.
Competitive prices help increase product visibility and achieve a larger number of orders.
Avoid excessively high or exaggerated prices compared to the market.
Prices must be updated immediately upon any change.
Prices added to EZOON must include delivery costs within the UAE.
No additional delivery fees may be added to the customer unless otherwise agreed upon in writing with EZOON management.
EZOON management has the right to review prices and contact the seller regarding any unsuitable or uncompetitive price.

The seller must calculate the cost of the product, delivery, and platform commission before adding the final price.

EZOON Platform Commission

The EZOON platform charges a fixed commission of 15% of the order value.

This commission includes a range of services provided by the platform to the seller, including:

Providing electronic payment gateways.
Providing multiple payment options for customers.
Processing payments and orders.
Hosting and managing the platform.
Providing a seller control panel.
Marketing and promoting the platform.
Attracting customers and increasing product reach.
Technical and operational support.
Managing customer requests.
Organizing return and exchange processes.
Continuous development and improvement of the platform.

The seller's dues are calculated after deducting EZOON's commission and any amounts due related to order returns or cancellations.

Inventory and Price Management

The seller is responsible for continuously updating inventory and prices.

The following must be adhered to:

Update the available product quantity.
Hide or deactivate the product as soon as it runs out.
Update prices when any change occurs.
Do not accept an order for an unavailable product.
Notify EZOON management immediately if there is an error in the price or inventory.

In case of repeated order cancellations due to product unavailability or incorrect prices, EZOON management has the right to take appropriate measures, including stopping some products or suspending the seller's account.

Order Management

The seller must review the control panel and orders daily.

Upon receiving a new order, you must:

Ensure product availability.
Review order details.
Prepare the product within the specified period.
Package the product safely and appropriately.
Ship the product to the correct customer address.
Update the order status after shipping.
Add the tracking number and shipping company name if available.
Notify EZOON management immediately if there is any problem or delay.

The seller is responsible for ensuring that the shipped product matches the order, description, and displayed images.

Shipping and Delivery

Orders must be prepared and shipped within 24 to 48 hours of receipt.

Expected delivery time within the UAE is 1 to 5 business days.

The seller must adhere to the following:

Ship the order within the specified period.
Use appropriate packaging that protects the product from damage.
Provide a tracking number when available.
Provide a thermal printer for printing waybills. If you don't have a printer, you can purchase one from Seller Center.
Update the order status after shipping.
Ensure the accuracy of customer data and delivery address.
Contact EZOON management if delivery is not possible.
Notify EZOON management immediately if any delay is expected.

Note: The displayed delivery time is the maximum expected time, and orders usually arrive faster than the stated time.

Since the product price added to EZOON must include delivery costs within the UAE, the seller bears the cost of shipping the order to the customer unless otherwise agreed upon in writing.

Tracking Number and Order Status

When shipping an order, the seller must add the tracking number and shipping company name to the control panel if available.

If delivery is through a private مندوب (representative) and no tracking number is available, the seller must update the order status and inform EZOON management of the expected delivery date.

The order status should not be changed to "Delivered" until the customer's receipt of the order is confirmed.

Cancellation and Product Unavailability

If a product is unavailable after an order is placed, EZOON management must be notified immediately. Do not contact the customer directly to cancel the order without referring to the platform.

In case of repeated order cancellations due to inventory errors or incorrect prices, EZOON management has the right to:

Hide non-compliant products.
Suspend the addition of new products.
Temporarily suspend or deactivate the seller's account.

Return and Exchange Policy

The customer has the right to request a return or exchange of the product within 7 days from the date of receiving the order, in accordance with EZOON's terms and policies.

All return and exchange requests are reviewed by EZOON management before approval.

The seller may not reject or accept a return request directly without referring to EZOON management.

The seller bears the cost of return in the following cases:

Receipt of a damaged product.
A defect in the product.
Receipt of a product different from the one ordered.
Sending an incorrect color, size, or option.
A shortage in the order.
The product not matching the description or displayed images.
An error in preparing or shipping the order by the seller.

The customer bears the cost of return in the following cases:

Change of mind after purchase.
Ordering an unsuitable product for their needs.
Ordering an incompatible product due to the customer's wrong choice.
Any case where the error is not from the seller or the product.

Return Mechanism

The customer submits the return request through EZOON.
EZOON management reviews the request, reasons, and attached images.
The seller is notified after the request is approved.
Coordination is made to return the product to the seller.
The seller inspects the product upon receipt.
The seller informs EZOON management of the inspection result.
Return or exchange is approved based on the product's condition and platform policies.

The returned product must be in its original condition with all accessories and packaging, unless the reason for return is damage, defect, or an error by the seller.

Profits and Dues Transfer

The seller's profits are calculated after deducting EZOON's commission of 15% and any amounts related to cancellation, return, or exchange.

To protect the rights of customers and sellers, dues for completed orders are transferred 5 to 7 days after the customer receives the product, to ensure the return period has ended and there is no open return request or dispute.

Dues are transferred to the bank account registered in the seller's account.

The seller must ensure the accuracy of the following information:

Beneficiary name.
Bank name.
Account number.
IBAN number.
SWIFT code when needed.

Dues for any order will not be transferred in the following cases:

There is an open return or exchange request.
There is a dispute related to the order.
Customer receipt is not confirmed.
Incorrect banking information exists.
There is a violation or investigation related to the order.

The time it takes for the transfer to reach the account may vary depending on the receiving bank's procedures.

Discounts and Offers

EZOON may offer discounts or marketing campaigns on some products.

The party bearing the discount is clarified before launching any joint offer.

The seller may not change the price or cancel the order after it has been placed due to the customer using an EZOON-approved discount code.

The seller can contact EZOON management to request participation in marketing campaigns or seasonal offers.

Product and Service Quality

The seller is committed to providing original, safe, and high-quality products.

The following must also be adhered to:

Expedited order processing.
Adherence to shipping dates.
Updating prices and inventory.
Using accurate images and information.
Good product packaging.
Professional handling of orders and complaints.
Cooperation with EZOON management to resolve any issues.
Not contacting the customer with the aim of completing sales outside the platform.

Sharing contact details or external payment links with customers to bypass the EZOON platform is prohibited.

Customer Communication

The seller may be provided with customer data necessary only for preparing and shipping the order.

Customer data must be used for order-related purposes only, and it is not permitted to:

Use it for direct marketing without consent.
Share it with any unnecessary party.
Contact the customer to offer sales outside EZOON.
Retain or use it in violation of regulations.

The seller is responsible for protecting customer data and not misusing it.

Ratings and Complaints

Good ratings help increase customer trust and boost sales opportunities.

To achieve better ratings, you must:

Provide products that match the description.
Ship on time.
Use secure packaging.
Prompt cooperation in resolving issues.
Update order status correctly.

In case of repeated complaints, EZOON management has the right to review the seller's performance and take appropriate actions.

Suspending or Deactivating Seller Account

EZOON management has the right to suspend or deactivate a seller's account in the following cases:

Adding counterfeit or prohibited products.
Repeated order cancellations.
Failure to update prices or inventory.
Repeated shipping delays.
Repeated customer complaints.
Failure to comply with approved return requests.
Misuse of customer data.
Attempting to complete sales outside EZOON.
Providing inaccurate information.
Violating platform terms and policies.

Products or dues may be temporarily suspended until the review of any violation or dispute is completed.

Policy Updates

EZOON management has the right to update the seller guide and policies when needed, in line with platform development and operational requirements.

Sellers will be notified of any important updates, and continued use of the seller account is considered acceptance of the updated policies.

Long-Term Partnership

At EZOON, we believe that the success of the platform depends on the success of our partners.

We strive to build long-term relationships with suppliers and merchants by providing a professional environment that helps increase sales and reach more customers, while maintaining competitive prices, high quality, and a reliable shopping experience.

Thank you for joining EZOON, and we look forward to building a successful and fruitful partnership with you.

EZOON Team 🚗🧡

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